Hello, how can we help?

How to contact us

Category: Procedures for clients

While the best way of contacting us, is via a ticket on this website.  If you are a customer and have a general enquiry, our other contact details are:Telephone: (0161) 262 3000Type-talk (for customer...

Issues with websites we host - but you're not the client

Category: Members of the public/Non client enquiries

If you are aware that we are hosting a website, but there's an issue, you can still create a ticket regarding any issues.  These are likely to be SSL certificate has expired Mailbox is full and you c...

Renewing your domain(s)

Category: Procedures for clients

We use OpenSRS to register and renew domain names, this ensures that you pay the cheapest amount for your domains OpenSRS operates on a top-up system, alike to a pre-paid mobile, so you just need to k...

Phishing/Scam emails - SSL certificates

Category: Scams, spams and phishing

From time to time you may get notifications that your SSL certificate is expiring and that you should pay to renew it Now it's possible for anyone to check your SSL certificate is expiring, but is the...

Phishing/Scam emails - Search Engine Optimisation (SEO) and other new website scams

Category: Scams, spams and phishing

Ok, so you've just registered your domain and uploaded your content Now you have an email in your inbox telling you how hard it is to find your website on google.  Only the spammer has managed to find...

Phishing/Scam emails - Domain name renewals

Category: Scams, spams and phishing

If you've had your domain name for over a year now, you might be contacted by a domain renewal scammer In years gone by, your personal information would have been available to the public via a WHOIS s...